"We Don't just Deliver Goods. We Deliver Trust."
Cancellation & Refund Policy
Last updated: Jan 29, 2026
At Singla Global Freight, we operate on a service-based logistics model where pricing, scheduling, and execution are agreed upon in advance with our clients. Please read this policy carefully before engaging our services.
1. No Cancellation Policy
Once a shipment, booking, or service has been confirmed—either through written communication, email, invoice, or contractual agreement—it cannot be cancelled under any circumstances.
This is because logistics services involve advance planning, resource allocation, transporter scheduling, and third-party coordination, which cannot be reversed once initiated.
2. No Refund Policy
All payments made to Singla Global Freight are non-refundable.
Refunds will not be provided for:
Change of mind by the client
Delays caused by factors beyond our control
Incorrect information provided by the client
Failure to comply with documentation or regulatory requirements
Any unused portion of the service
3. Payment Terms
Payments are accepted strictly as per mutually agreed contractual terms between the client and Singla Global Freight.
Once payment is made against an agreed service, it is deemed final and binding.
4. Service Interruptions & Delays
While we make every reasonable effort to deliver services efficiently, Singla Global Freight shall not be held responsible for delays or disruptions caused by:
Natural calamities
Government actions or regulatory delays
Traffic conditions, strikes, or lockouts
Third-party transporter or warehouse issues
Force majeure events
Such events do not qualify for cancellation or refund.
5. Disputes
Any disputes arising out of or relating to cancellations, refunds, or payments shall be governed by Indian Law, and subject to the jurisdiction of Delhi & Haryana courts only.
6. Policy Changes
Singla Global Freight reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
7. Contact Us
For any questions regarding this policy, please refer to the Contact Us section on our website.
We are not responsible for communications made through unofficial channels.
Get in touch for bulk orders and quotes.
Phone
contact@singlaglobalfreight.com
+91-9896512521
IEC-AFSFS4834B LLPIN: ACR-2884
Frequently Asked Questions (FAQs)
1. What services does Singla Global Freight provide?
Singla Global Freight offers end-to-end logistics solutions including freight forwarding, domestic transportation, warehousing coordination, and logistics support services. We work closely with exporters, manufacturers, traders, and businesses to ensure smooth and reliable movement of goods across India and for international trade requirements.
2. Do you handle both domestic and international freight?
Yes. We primarily handle domestic freight movement across India, especially in North India, and also assist clients with international freight forwarding through our network of partners. Our services are tailored based on the nature of cargo, destination, and client requirements.
3. Do you provide customs clearance services?
Customs clearance support is available through authorized partners and associates. The scope of customs-related services depends on the shipment type, location, and applicable regulations. Specific details are discussed and agreed upon on a case-to-case basis.
4. How are freight charges and pricing decided?
Pricing is not fixed or standard. Freight charges are decided based on:
Type of cargo
Volume and weight
Distance and route
Mode of transport
Service requirements
All pricing is finalized through mutual discussion and agreement with the client before execution of services.
5. What are your payment terms?
Payments are strictly contract-based. Payment terms, timelines, and modes are finalized through written or documented communication before service execution. We do not provide open credit unless specifically agreed in advance.
6. Do you offer warehousing services?
We coordinate with third-party warehouses and storage facilities based on client needs and location. Warehousing availability, charges, and handling arrangements are discussed prior to shipment execution.
7. Do you accept cancellations or provide refunds?
No. Cancellations and refunds are not permitted once services are confirmed or initiated. Clients are advised to finalize all shipment details carefully before confirmation.
8. How can I communicate with Singla Global Freight?
All official communication must be done through the contact details mentioned on our website’s “Contact Us” section. We are not responsible for any commitments, quotations, or discussions conducted outside our official communication channels.
9. Is my data and business information secure?
Yes. We take data privacy and confidentiality seriously. Client information is used only for business and operational purposes and is protected as per our Privacy Policy. Unauthorized data use or sharing is strictly prohibited.
10. What happens if someone violates your terms and conditions?
In case of violation of our Terms & Conditions, Singla Global Freight reserves the right to:
Issue formal warning notices
Suspend or terminate services
Take appropriate legal action as per Indian law
11. Which laws govern your services?
All services, agreements, and disputes are governed by Indian Law, and jurisdiction lies under Haryana and Delhi courts, as applicable.
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