1. Accepted Payment Methods

We accept payments through the following modes:

• Bank Transfer (Domestic – India)

• International Wire Transfer (SWIFT)

• Other methods as agreed on the Proforma Invoice

⚠️ For security reasons, bank details are shared only through official invoices and verified communication channels.

Payment Terms

• All orders are processed against advance payment, unless otherwise agreed in writing.

• Standard payment terms:

  • 100% Advance Payment against Proforma Invoice
    OR

  • 50% Advance + Balance Before Dispatch (for approved clients only)

• Production, booking, or shipment will commence only after payment is credited to our bank account.

3. Proforma Invoice & Confirmation

• A Proforma Invoice (PI) will be issued detailing:

  • Product / service description

  • Quantity

  • Pricing

  • Taxes (if applicable)

  • Bank details

• Customers must ensure payment is made exactly as per the PI.

• Please share the payment confirmation / transaction receipt for faster verification.

4. Bank Charges & Fees

• All bank charges, wire transfer fees, intermediary charges, and currency conversion fees are to be borne by the buyer.

• Singla Global Freight will receive the net invoice amount as mentioned on the PI.

5. Currency

• Domestic payments: INR

• International payments: USD / EUR / other agreed currency, as stated on the invoice

• Exchange rate fluctuations (if any) are the responsibility of the buyer.

6. Payment Confirmation & Processing

• Payments are considered received only after funds are credited to our account.

• International wire transfers may take 2–5 working days depending on banking channels.

• Order processing timelines begin after payment confirmation.

7. Cancellations & Refunds

• Orders once confirmed and paid are non-cancellable, unless approved in writing.

• Any approved refund (if applicable):

  • Will be processed after deduction of applicable charges

  • Will be made to the original payment source

  • Processing time: 7–14 working days

8. Taxes & Duties

• Applicable taxes, duties, GST, customs charges, or destination country levies are:

  • Either included in the invoice (if specified)

  • Or borne by the buyer as per agreed Incoterms

9. Disputes & Jurisdiction

• Any payment-related disputes shall be resolved amicably.

• In case of legal proceedings, jurisdiction shall be [Panipat/Haryana, India].

10. Fraud Prevention Notice

Singla Global Freight will never request payment through unofficial email IDs, personal accounts, or third-party links. Customers are advised to verify all payment requests through official communication only.

11. Incoterms (International Commercial Terms)

All international shipments handled by Singla Global Freight are governed by Incoterms® 2020, as published by the International Chamber of Commerce (ICC), unless otherwise agreed in writing.

The applicable Incoterm will be clearly mentioned on the Proforma Invoice, Commercial Invoice, or Sales Contract.

Commonly Used Incoterms

EXW – Ex Works

• Buyer is responsible for all transportation, export clearance, insurance, and risks from the seller’s premises onward.

• Seller’s responsibility ends once goods are made available at the factory or warehouse.

FOB – Free On Board

• Seller is responsible until goods are loaded on board the vessel at the port of shipment.

• Buyer bears freight, insurance, and all costs from the port onward.

CIF – Cost, Insurance & Freight

• Seller covers cost, marine insurance, and freight up to the destination port.

• Risk transfers to the buyer once goods are loaded on the vessel.

CFR – Cost & Freight

• Seller pays freight to the destination port.

• Insurance is the responsibility of the buyer.

DAP – Delivered at Place

• Seller delivers goods to the agreed destination.

• Buyer is responsible for import duties, taxes, and customs clearance.

Important Notes on Incoterms

• Incoterms define delivery responsibility, risk transfer, and cost allocation only.

• Incoterms do not define ownership transfer or payment terms.

• Import duties, local taxes, and customs clearance at destination are borne by the buyer unless otherwise specified.

Custom Incoterms

If you require a specific Incoterm or logistics arrangement, please discuss it with our sales team before order confirmation.

Contact for Payment Support

📧 Email: contact@singlaglobalfreight.com
📞 Phone / WhatsApp: +919896512521, +917015146759

All shipments are subject to Incoterms® 2020 as agreed on the Proforma Invoice.